1) Hey, there's a shopping cart here?
Yes, there IS a shopping cart here! We have deployed a shopping
cart
for your ordering convienence.
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2) Who wrote it?
The fine folks at Fluid
Network.Com wrote the shopping cart system that
posistore.com
uses. They also wrote our website from the ground up. We are in
close
contact with them at all times. Any suggestions about
posistore.com's
website or our shopping cart system are welcomed at
comments@posistore.com.
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3) OK, who really cares who wrote it, how does it
work?
The shopping cart works hand in hand with your browser. You see something
that you want, put a quantity in the blank box to the right of the item's
price, then click add. Your browser, with our shopping cart software,
will
place a small piece of data called a cookie on your computer. It keeps
track
of what you added to your shopping cart until you are ready to check out.
With a cookie, if your internet connection crashes and you come back to
posistore.com's
website, we will still remember what you would like to order, saving you
the
trouble of having to reorder everything. If you are wondering about the
security of cookies, please read the answer to the next question,
Cookies? Aren't they bad?. If you're wondering if
cookies
will work with your browser, read Can my browser eat
cookies?.
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4) Cookies? Aren't they bad?
Cookies CAN be bad. Cookies can also be good. It all depends on how they
are written. We at both posistore.com and
Fluid Network.Com both hate spam, internet tracking, and all
other
sorts of dirty deeds that have come to be associated with cookies. So,
when
we baked our cookie, we made sure that none of the bad stuff went into it.
The only thing that our cookie contains are the things you ordered. Once
you check out, or a certain time limit passes, the cookie crumbles and
goes
away. We do *NOT* take your name, personal data, e-mail address or
*ANYTHING*
else off of your computer *AT ALL*.
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5) Cookies go away?
Yes, they do. The cookies that posistore.com places on your machine will go
away after
one
of two things happen. First, if you finish an order and check out, the
cookie
is deleted from your machine when you check out. Second, if more than 24
hours passes from the time that you placed the first item in your cart,
the
cookie will get stale and crumble away. In either case, you have 24 hours
to finish your order. If you can't get all the items in your cart inside
of
24 hours, please call us and we will be happy to process your order over
the
phone.
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6) Can my browser eat cookies? (Will the cart work with
me?)
Hopefully, because the shopping cart NEEDS it to!! The shopping cart
software
was designed around Microsoft Internet Explorer 4.0 running under Windows
95/8, and Netscape Communicator 4.0. It passes all LATER MSIE browsers
(4.0, 5.0 beta, 5.0 final) and Netscape browsers (4.0, 4.5, 4.7) with
flying
colors. Earlier browsers may NOT function, with some exceptions. MSIE
before
version 3 doesnt work, 3.0 does in most cases, and Netscape 2.02 Gold
works,
but 3.x doesn't like us...go figure. A note to America OnLine users: We
have tested the shopping cart with AOL versions 3.0, 4.0, 5.0 beta and 5.0
final. The cart appears to work with all versions, but again, we
reccomend
getting the latest version of any software product. Please also note that
we
have tested the shopping cart on Mac's with *only* MSIE 4.5 and Netscape
Communicator 4.0 and *can not* support Mac platforms.
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7) Netscape, MSIE...so what? I'm on America OnLine!
Can my browser eat cookies does this question justice.
We
have tested the shopping cart software on AOL versions 3.0, 4.0, and 5.0.
We have NOT tested on any earlier versions, mainly because we couldn't
find
any to test on! If you are experiencing problems with AOL versions 3.0 or
earlier, we STRONGLY reccomend upgrading to version 5.0. It offers a
later
browser version and enhanced features.
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8) The cart isn't working for me...can you fix it?
Well...not necessarily. If the shopping cart is NOT working on your
system, two things could be causing it. First, your browser is not set
up to accept cookies. This will break the shopping cart 100% of the time.
Be sure to set your browser to accept cookies. There are many brands and
versions of browsers, so we can't post instructions for all of them. If
you have MSIE 4.0+ or Netscape Communicator 4.0+, e-mail us at
cart-support@posistore.com.
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| *A Note of Legaleze: Of course, neither POSI-Store nor FluidNetwork.Com can be responsible for your choice of one brand of browser over another, or the effects that it may or may not have on your computer or your person...these are just our personal recomendations. There may be a usage fee invloved with any or all of them, we're not responsible for those, either. |
10) The cart STILL doesn't work, can I order?
That's BAD! We sincerely apologize for the shopping cart not working with
your computer. You can e-mail us at
cart-support@posistore.com
with
details, and we can attempt to rectify the situation. You may order by
clicking calling us at 772-228-9731.
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11) How does the Search Engine work?
We've tried to make the search engine as easy and intuitive as
possible. To use it, simply type key words you're looking for
in the "Search String" box...or enter nothing at all and use
the input boxes below to see everything in that category. Read
What are the extra boxes? for a more detailed
explanation.
Example: looking for PRR, type "PRR"
(without the quotes) in Search String and click Search! The Search
Engine will return all records that have "PRR" or "prr" or "Prr",
etc., in them. If you enter a search string with more than one word,
eg. "prr caboose n5c", then the search will return all records with
"prr" *AND* "caboose" *AND* "n5c".
To further refine your search, you may also restrict what
department, scale, and/or manufacturer it is from. See What are the extra boxes? for a detailed explanation.
Technical note: At this time, the only search supported is exclusive
and. If there is a large enough response, we may add logical operators
and exclusive not to the search engine in the future.
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12) What are the extra boxes?
Below the Search String box, there are three more input boxes.
Here, you can begin a search with no search string, or refine a
search with a string. If you're searching with a search string,
and want to see results *ONLY* in a certain scale, from a certain
manufacturer, and/or from a certain department, set the boxes boxes
by clicking the down arrow and selecting what you want. For example,
looking for an Amtrak AEM-7, but only want to see HO scale results?
Put "Amtrak AEM-7" in the string and select "HO" scale. Want to
see all Conrail equipment in HO from the Cars/Locos (02) department
from Athearn? A "conrail" search string, "02 - Cars / Locos" department,
"HO" scale, "140 - Athearn" manufacturer works nicely. Want to see what
we have IN STOCK across an entire department?
Do a search with no search string, Any scale, Any manufacturer, and set
the department to the one that you'd like to see. A search with no
string, "HO" scale, Any manufacturer, and "03 - Structures" will return
everything HO from our Building Aisle. Get the idea?
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13) Why am I not getting results back?
You're trying to be too specific with your search terms most likely. Our
description field is limited to 35 characters, and when you have more than
one word, ALL words must appear in the returned data. If you're entering
"Pennsylvania Railroad heavyweight baggage car", there won't be results,
because every word has to appear in the results, and the seaerch string is
longer than the description, so all the words CAN'T be in the
results...Try using less words in the string. Also, be aware there are
things in inventory that are "UP" and "Union Pacific", and still one
"Union P" left. If you're using an abbreviation, try using a different
form. Also, if you're using restrictions such as department, try
searching without the restrictions.
Can I refine a search that I just made?
In a word, no. There is no ReSearch button yet, because generally a
search that fails the first time will also fail the second. Simply follow
the hints above and hopefully the next search will be better.
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14) Is this stuff really in stock?
In another word, yes. We only list what we have IN STOCK on our website,
and we have a fill rate that is consistently higher than 99%.
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15) What are the Shipping Charges?
Shipping charges are based on the total shippable amount of your
order within the continental United States.
Less than $50.00 $ 7.99
$50.00 to $99.99 $ 9.99
$100.00 and over $11.99
Shipping is by UPS Ground or Priority Mail.
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16) What is the turn time on orders?
Orders received by posistore.com are generally turned around the
day received, barring incident. We are open Monday-Sunday, and ship
on Monday-Friday. The cutoff time for same day turnaround is 1:30pm
Eastern Time. Any orders received after the cutoff time will be shipped the
next business day that we are open; Monday is the ship day for orders received
after 1:30pm Friday-Sunday.
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17) OK, I ordered some things, how is it getting to
me?
We ship daily from Vero Beach, Florida, U.S.A. The cost for shipping in
the continental U.S.A is based on the total value of items that are
included on your order. Shipments to Alaska and Hawaii are actual
shipping costs.
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18) Do you REALLY have what I want?
posistore.com believes only in selling what we have that is in
stock at the store. If an item is listed on our website, it is listed
as "on-hand" in our computer system at the store. We will update the website
roughly two times a day to keep our website nice and fresh. However, all
items listed are subject to prior sale.
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19) I want a LOT of something...do you have
enough?
posistore.com
is a store run by hobbyists...we understand what it means to have
something in stock. We are proud of our fill rate,
although sometimes we may not have the quantity you've requested. If we
cannot fill the order quantity, we will contact you for instructions.
Generally, the hold time on an order that we need to order an item to fill
is about 6 business days, assuming that the item is on hand with our
distributors.
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20) You don't have what I want listed, can you get it?
posistore.com
has about 75% of the individual items available in the store listed
on this web site in our Shopping Cart, but there are many smaller, special
items that have escaped so far. In short, there ARE things that aren't on the website. If you don't
see an item, e-mail us at
inquiry@posistore.com with stock inquiries, we probably have
it! We can also special order most items.
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21) Phew, how do I pay for it all?
posistore.com
accepts Visa, Mastercard, American Express, and Discover for online
payment. We also accept checks with a 10 day hold for clearance, exact
amount only, and a $25.00 service fee for returned checks. Sorry, but
we can ONLY accept credit cards for international orders!
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22) Hey, I'm in Florida. Is there tax for online
ordering?
You betchya. The State of Florida has decreed that we must collect
sales
tax for any sales within Florida. This includes in-store, mail order
and
Internet orders. Sorry, but there is no way around it.
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23) Do you have a refund and return policy?
Yes, we do.
POSI-Store REFUND POLICIES
RETURNS: All returns are to be accompanied by your
original sales receipt. Without the receipt, there will be no return,
refund, exchange or adjustment of any kind. Refunds will be by cash,
applied to the Credit Card used for the sale (only with credit card
receipt) or Store Credit. POSI-Store reserves the right to
withhold up to 6.0% of the sale price when applying credits to a credit
card account.
NON-DEFECTIVE RETURNS: Non-Defective returns are to be
made within seven (7) days of the purchase, in a new, salable condition as
received by the consumer with all paperwork and in the original box or
package.
DEFECTIVE RETURNS: Defective Returns are to be made
within thirty (30) days of purchase with all paperwork, and the box or package
the product came in. Signs of Misuse, Abuse or any other damage
uncharacteristic of normal use will void any attempt of return, refund,
exchange or adjustment. In the event POSI-Store refuses to make
adjustment based on the above, the consumer of course is free to contact
the Manufacturer of the product.
WARRANTY ITEMS: Certain products carry full Manufacturer
warranties and in some cases, the Manufacturer will make any and all
provisions for repair, refund or exchange. In other cases, POSI-Store is
authorized to make repairs, replace or exchange based on the
warranty. POSI-Store has no control over the Warranty Service
provided by the Manufacturers and the consumer should ask prior to
purchase whether your product is returnable to the store, or if it must go
through the Manufacturer. POSI-Store will assist all consumers
with warranty situations to the best of our abilities and to the extent
that we follow the warranty policy of the Manufacturer and to the further
extent that we do not void your warranty.
GIFT CERTIFICATES: Gift Certificates are not returnable
for any reason. Sales of gift certificates are final and are exchangable
for product only. They are not refundable for cash.
SALE ITEMS: Sale items are returnable only if defective
and for store credit only. No cash refund will be given for any Sale
Item.
CLOSE OUT ITEMS: Close Out Item sales are final. No
refunds,exchanges or adjustments of any kind will be granted. The sale of
a close out item is final.
SPECIAL ORDERED ITEMS: Special Ordered Items not normally
carried in stock at POSI-Store are returnable as noted above
however, POSI-Store reserves the right to withhold ten percent
(10%) of the sale price to cover the expense of ordering, shipping and
returning the product to our distributor network.
CONSUMER HISTORY: In the event a given consumer has shown
a history or pattern of refunds, exchanges,adjustments or an unusually
high amount of defective returns and the like, POSI-Store
reserves the right to deny refund, exchange, return or adjustment and
further reserves the right to deny service of any kind to include future
purchase.
CONSUMER KNOWLEDGE: Consumers are free to request a copy
and/or explanation of the above store policy.
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24) CONTACT US
POSI-Store Demo
123 Main Street
Vero Beach, FL 32960
Phone: 772-228-9731
FAX: 772-228-9731
Email: query@posistore.com
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